Returns & Refunds Policy
One-Time Co-op Ad Payments
For subscribers who make a single, one-time contribution toward a pooled advertising campaign rather than an ongoing monthly subscription.
Refund Policy
If your campaign has not yet launched, you are entitled to a full refund of your one-time contribution. Once the pooled ad buy your contribution was allocated to has gone live on Google, Meta, or any other platform, your contribution is non-refundable, as it has already been committed to active ad spend on your behalf and on behalf of the other subscribers in that pool.
- Campaign has not yet launched on any platform
- Pooling threshold has not yet been reached, and the buy has not been placed
- Request is made before the scheduled launch date communicated to you
- Campaign has already gone live on Google, Meta, or any platform
- Ad spend has already been committed against your contribution
- You are dissatisfied with campaign performance after launch (see Section 7 of the Cooperative Advertising Service Agreement — Threadora does not guarantee specific ROAS or performance outcomes)
Why This Cutoff Exists
Once your contribution is pooled and the resulting ad buy is placed, that spend is committed to Google or Meta on behalf of the entire subscriber pool — it cannot be recalled from the platform. Refunding after launch would require Threadora to absorb that cost on your behalf, which is why the cutoff is the launch date, not the payment date.
Monthly Co-op Subscriptions
For Starter, Growth, and Pro tier subscribers billed on a recurring monthly basis, consistent with our Cooperative Advertising Service Agreement.
Cancellation Policy
You may cancel your monthly subscription at any time. Cancellation requires 14 days’ written notice via email to our account management address. Your cancellation takes effect at the end of your current billing period — meaning your subscription continues, and your ad spend continues running, through the remainder of the period you’ve already paid for.
Submit Cancellation Request
Email your cancellation notice to hello@threadora.com at least 14 days before your next billing date.
Current Period Continues
Your subscription and campaign remain active through the end of your current paid billing period — no early shutoff.
Billing Stops at Period End
You will not be billed for the following month. No further action is needed on your part once your request is confirmed.
Refund Policy for Subscriptions
Monthly subscription fees are billed in advance and are non-refundable for partial months. Because your ad spend allocation is committed to active, pooled campaigns as soon as each billing period begins, we do not provide prorated refunds for unused days within a billing period — whether you cancel partway through the month or your campaigns underperform expectations.
- Threadora fails to deliver the service tier you paid for due to an error on our part (e.g. campaign never launched, billing error/duplicate charge)
- You are charged after your cancellation should have taken effect, due to a processing error
- Partial months — canceling mid-period does not refund the remaining days
- Dissatisfaction with campaign performance or ROAS (no specific outcomes are guaranteed under your Service Agreement)
- Forgetting to cancel before a renewal date
Late or Failed Payments
Per your Cooperative Advertising Service Agreement, late payments beyond 7 calendar days may result in campaign suspension. Reactivation occurs within 2 business days of payment receipt. This policy works alongside, not in place of, the full terms in your signed Service Agreement.
Dropship & Physical Products
For products purchased through our storefront and fulfilled via our India-sourced dropship supplier network.
Return Eligibility
- Returns must be requested within 7 days of delivery
- Items must be unused, unworn, and in their original packaging with all tags attached
- Proof of purchase (order number or receipt) is required
- Certain items may be marked as final sale at the time of purchase and are not eligible for return — this will be clearly noted on the product page
Defective, Damaged, or Incorrect Items
If you receive an item that is defective, damaged in transit, or different from what you ordered, contact us within 3 days of delivery with photos of the issue. We will arrange a replacement or full refund, including original shipping costs, at no charge to you.
Change-of-Mind Returns
If you’d simply like to return an item you no longer want (and it meets the eligibility criteria above), you are welcome to do so. Return shipping costs for change-of-mind returns are the customer’s responsibility. The original shipping cost paid at checkout is non-refundable in these cases.
| Scenario | Who Pays Return Shipping | Refund Amount |
|---|---|---|
| Defective or damaged item | Threadora | Full refund, including original shipping |
| Wrong item shipped | Threadora | Full refund, including original shipping |
| Change of mind / no longer wanted | Customer | Product price only — original shipping not refunded |
| Item marked “Final Sale” | N/A — not returnable | No refund |
Dropship-Specific Processing Notes
Because products are fulfilled directly by our supplier network rather than shipped from a Threadora-owned warehouse, return processing may take slightly longer than a typical retail return. Here’s what to expect:
- Once we approve your return request, we will provide you with the correct return address — this is often the originating supplier, not a Threadora address, so please do not return items without first contacting us for instructions
- Refunds are issued once the returned item is received and inspected by the supplier, typically within 10 business days of receipt
- Refunds are issued to your original payment method and may take an additional 5 business days to appear on your statement, depending on your bank or payment provider
White Label & Custom Orders
Products ordered under our White Label partnership model, or any order involving custom branding or packaging requested by a business partner, are not eligible for change-of-mind returns once production has begun, as these items are produced specifically for your business and cannot be resold. Defective or damaged custom items remain eligible for replacement under the terms above.
How to Request a Refund, Cancellation, or Return
The process is the same regardless of which purchase type your request relates to.
Email us at: contact@threadoraph.com
Please include your order number or subscriber account email, the purchase type (co-op contribution, subscription, or product order), and the reason for your request.
We aim to respond to all requests within 1 business day, and resolve eligible refunds within 10 business days of approval.