Return & Refund Policy
Last updated: July 2026 • Applies to all digital marketing services & software
We aim for complete clarity in our client relationships. Because our digital agency delivers custom labor, strategy, and downloadable tools, refund terms vary by service type as outlined below.
Marketing Campaigns & SEO
Ongoing management and strategy setup fees are non-refundable once work begins due to dedicated resource allocation.
Plugins & Software
14-day refund window available for software deliverables if an unfixable technical bug prevents core operation.
1. Monthly Retainers & Services
Recurring billing can be canceled anytime prior to the next billing cycle. Work already rendered for the current active billing period is non-refundable.
2. Non-Refundable Direct Costs
Certain third-party costs pass directly through our agency and cannot be refunded under any condition:
- Paid Ad Spend: Capital remitted directly to platforms (Google Ads, Meta, LinkedIn).
- Third-Party Licenses: Domain purchases, hosting accounts, or external API subscriptions.
- Completed Media Assets: Approved custom designs, copy, or media production.
3. Requesting a Refund or Cancellation
To initiate a request, contact our billing department with your account ID and invoice number. Approved refunds process within 5–7 business days to your original payment method.